Refund policy
Fair treatment before and after print.
WelcomeQ orders are paid in full. The pack is made to your property’s specification only after you approve the digital proof.
Before proof approval
- The £79 payment is the full shop price, not a deposit or reservation.
- You may cancel for a full refund before you approve the digital proof and production begins.
- If WelcomeQ cannot produce the specified pack, we cancel and refund the order.
- Refunds are returned through the original PayPal transaction route.
How to cancel before production
Email hello@welcomeq.co.uk from the address used for the order. Include the WelcomeQ design reference and property name. We confirm whether production has started and, where cancellation is available, return the payment through PayPal.
After preview approval
Once you approve the proof, the pack is made specifically for your property. A change-of-mind cancellation or refund is not normally available after production starts. This does not affect rights relating to faults, damage, a production error or goods that do not match the agreed description.
Faulty, damaged or incorrect goods
This policy does not reduce any legal rights that apply to faulty, damaged or incorrectly produced goods. Contact us promptly with the design reference, delivery details and clear photographs. Depending on the problem and the rights that apply, the remedy may be a repair, replacement, reprint, price reduction or refund. We do not require the customer to accept a supplier voucher in place of a legal remedy.
Questions
Email hello@welcomeq.co.uk before ordering if any part of the offer is unclear.